Return Policy for Primerapic

Effective Date: January 4, 2025

At Primerapic, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a return policy to help resolve any issues. This Return Policy outlines the conditions under which returns are accepted, the process for initiating returns, and the steps involved in receiving a refund. Please read this policy carefully to understand your rights and the steps involved.

1. Return Eligibility

You may return products purchased from Primerapic within 30 days from the date of purchase for a full refund or exchange, subject to the following conditions:

  • The product must be in its original, unused, and resalable condition.
  • The product must be returned in its original packaging with all accessories, manuals, and labels intact.
  • Products marked as non-returnable or final sale (such as personalized or perishable items) are not eligible for return.
  • Returns must be initiated within 30 days of the original purchase date. After this period, returns or exchanges will not be accepted.

If your product is defective, damaged, or incorrect, you are eligible for a return or exchange, regardless of the 30-day period.

2. Return Process

To return an item, please follow these steps:

  1. Contact Customer Support:

    • Email our customer support team at info@primerapic.net or call (251) 943-3690. Provide your order number, a brief description of the product you wish to return, and the reason for the return.
    • Our team will guide you through the process and issue a Return Merchandise Authorization (RMA) number, which is required for the return. Please note that we cannot accept returns without an RMA number.

  2. Prepare the Return Package:

    • Pack the item securely in its original packaging to prevent damage during shipping. Include all original accessories, manuals, and labels.
    • Clearly write the RMA number on the outside of the package.
    • If you have received a damaged or defective item, please include photographs of the item to assist us in processing your return.

  3. Ship the Product:

    • Ship the return item to the address provided by our customer support team.
    • You are responsible for the return shipping costs unless the return is due to an error on our part (such as receiving a defective or incorrect product).
    • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds and Exchanges

Once your returned product is received and inspected, we will notify you via email about the status of your return. The refund process depends on the condition of the product and whether it meets the return criteria:

  • Refunds: If your return is approved, we will issue a refund to the original payment method used for the purchase. Refunds may take 7-10 business days to process, depending on your bank or payment provider.
  • Exchanges: If you prefer an exchange, we will send you a replacement item once the returned item is processed. Exchanges are subject to product availability.
  • Restocking Fees: In certain cases, a restocking fee of up to 15% may apply, particularly for items returned without the original packaging or with significant damage. This will be deducted from your refund.

Please note that shipping fees are non-refundable unless the return is due to a mistake on our part, such as sending the wrong item or a defective product.

4. Non-Returnable Items

Certain items are not eligible for return under our policy. These include:

  • Personalized or customized products: Items that have been specially made or altered according to your specifications.
  • Perishable goods: Products with a limited shelf life or items that require special handling, such as food, liquids, or hygiene-related products.
  • Gift cards, digital downloads, and software: These products are non-returnable and non-refundable once purchased.
  • Sale or Clearance items: Products purchased at a discounted price or marked as final sale are non-returnable.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, we sincerely apologize for the inconvenience. In this case:

  • Contact us immediately within 7 days of receiving the item by emailing info@primerapic.net or calling us at (251) 943-3690.
  • Please provide clear photographs of the damage or defect, as well as your order details.
  • We will arrange for a return shipping label and will cover the cost of return shipping in cases of defective or incorrect items.
  • Once we receive the returned item, we will either send you a replacement or issue a full refund.

6. Exclusions and Limitations

While we strive to offer a hassle-free return process, there are a few exceptions:

  • Items not in resalable condition: Items that are used, worn, or damaged (excluding defects) cannot be returned.
  • Missing items: If any accessories or parts are missing from the return, we reserve the right to deny the return or issue a partial refund.
  • Product alteration: Products that have been modified or altered by you are not eligible for return.

Primerapic reserves the right to refuse any return that does not comply with the return requirements outlined above.

7. Contact Information

For any questions regarding our Return Policy or if you need assistance with returning a product, please contact us:

Primerapic